Support

Write to support@headturnerstudios.com. A person reads every message.

If you were a guest at a booth

Where is my video? Open the link from the QR code you scanned, or from the email the booth sent you. If the venue had no internet, your video reaches your page once the booth is back online, so it may take a while. Your page checks for it by itself.

How long can I get it? Your page shows the date your photos and videos will be deleted. Save them before then.

I want mine deleted sooner. Send us your link, the one from the QR code or the email, and we'll delete everything under it. The link is the only way we can find your video.

I lost my link. We can't look up a video by a name or a face, because we never keep either. If you gave the booth your email address, the link is in that email.

If you're running a booth

The iPhone and iPad won't link. On both: Wi-Fi switched on (no network needs to be joined), Head Turner open, and Local Network allowed for Head Turner in Settings → Privacy & Security → Local Network.

Anything else, including joining the test: write to support@headturnerstudios.com.